Coronavirus – Additional T&Cs
If at any point before your trip, you or any member of your group shows any sign of Covid-19 or has been in contact with anyone that has shown symptoms you will be required to notify us before you attend the trip. In this case we will relax our normal cancellation policy and a refund may be processed or an equivalent value of vouchers may be issued, though we do reserve the right to ask for written confirmation from a doctor before a refund will be processed.
Any non-health related or Covid-19 cancellations or no-shows will be dealt with in accordance with our normal Terms & Condition’s cancellation policy below.
When the booking is created you will be required to input the name and contact number of every passenger booking to facilitate contact tracing if necessary.
When booking you are confirming that the passengers are a family group or a group made up of members of their extended four bubbles as defined in Phase 3 of the States of Guernsey Coronavirus Exit Plan.
Our shared waterproof jackets will not be available for passengers to wear for hygiene reasons so please bring your own warm and waterproof clothing with you, it can be very cold on the sea, even on a warm day so dress warm even if you don’t think you need to. You will, of course, be provided with a lifejacket as always, these will be sanitised between uses.
All trips for now (30/5 until the 7/6 inclusive and maybe further) are running from the ALBERT PIER, not the Inter Island Quay as usual, so we ask you to meet us around the Side of Pier 17 Restaurant no less than 15 minutes before your trip departs. Please wait up top, on the pier, not on the pontoon, we will come and collect you. Failures to present yourselves in time at the meeting point on the Albert Pier will be treated as a no-show in our standard Terms and Conditions.
Bookings
The Company operates an electronic reservation system. Upon payment, confirmations are issued by our website which may or may not be printed by the passenger. A printed ticket is not necessary as passengers are permitted to board in accordance with the passenger list issued by the reservation system.
Boarding times
Passengers should present themselves at our boarding point at the Inter-Island Quay no less than 15 minutes before the advertised departure time for the trip.
Cancellation
Passengers may cancel their bookings at any time up to 48 hours before the scheduled departure time and receive a full refund, but for cancellations notified within 48 hours no refund will be given. The same terms apply to vouchers. Cancellations must be notified by e-mail. If you did not book direct with us then please cancel with the booking agent.
Changes
If you wish to change your booking more than 48 hours ahead, every effort will be made to find you a suitable alternative trip of the same value. However, for changes notified within 48 hours of departure no refund will be given. The same terms apply to vouchers. Changes must be notified by e-mail. If you did not book direct with Island RIB Voyages then please make changes with the booking agent.
No-shows
No refund will be made to passengers who do not present themselves at the kiosk in time to board the trip they have booked.
Special offers and promotions
Fare offers and promotions are not retrospective. Bookings made before the commencement of an offer or promotion are charged at the price prevailing at the time of booking.
Weather
In the event that weather conditions on the route are likely to make the passage dangerous or unreasonably uncomfortable the Company reserves the right to cancel the trip or change the route. If the trip has to be cancelled, passengers will be offered a full refund or an alternative booking.
Minimum Passengers
Each service is subject to a minimum number of 6 people. If the minimum can not be met, The Company reserve the right to cancel the trip. In such case an alternative sailing or refund will be offered.
Health restrictions
We do not recommend our trips for pregnant women or those with back problems. The decision to travel is the passenger’s own and we accept no liability for any issues arising from pre-existing health conditions.
Refusal of carriage
The Company reserves the right to deny carriage to any passenger whose mental or physical state, or impairment from alcohol or drugs, may present a risk to himself, other passengers or the safe operation of the vessel.
Passengers on trips to France must be in possession of a valid passport which must be shown on boarding.
The Captain’s decision is final.
No refund is made in cases of refusal of carriage.