Bookings
The Company operates an electronic reservation system. Upon payment, confirmations are issued by our website which may or may not be printed by the passenger. A printed ticket is not necessary as passengers are permitted to board in accordance with the passenger list issued by the reservation system.
Boarding times
Passengers should present themselves at our boarding point at the Inter-Island Quay no less than 15 minutes before the advertised departure time for the trip.
Cancellation
Passengers may cancel their bookings at any time up to 48 hours before the scheduled departure time and receive a full refund, but for cancellations notified within 48 hours no refund will be given. Cancellations must be notified by e-mail. If you did not book direct with us then please cancel with the booking agent.
Changes
If you wish to change your booking more than 48 hours ahead, every effort will be made to find you a suitable alternative trip of the same value. However, for changes notified within 48 hours of departure no refund will be given. Changes must be notified by e-mail. If you did not book direct with Island RIB Voyages then please make changes with the booking agent.
No-shows
No refund will be made to passengers who do not present themselves at the kiosk in time to board the trip they have booked.
Special offers and promotions
Fare offers and promotions are not retrospective. Bookings made before the commencement of an offer or promotion are charged at the price prevailing at the time of booking.
Weather
In the event that weather conditions on the route are likely to make the passage dangerous or unreasonably uncomfortable the Company reserves the right to cancel the trip or change the route. If the trip has to be cancelled, passengers will be offered a full refund or an alternative booking.
Refusal of carriage
The Company reserves the right to deny carriage to any passenger whose mental or physical state, or impairment from alcohol or drugs, may present a risk to himself, other passengers or the safe operation of the vessel.
Passengers on trips to France must be in possession of a valid passport which must be shown on boarding.
The Captain’s decision is final.
No refund is made in cases of refusal of carriage.