We do not recommend our trips for pregnant women or those with back problems. The decision to travel is the passenger’s own and we accept no responsibility for any issues arising from pre-existing medical conditions.
If you have any concerns we recommend you consult your doctor before booking and travelling.
We’ve taken people of all ages and they’ve all had the time of their lives.
Children from age 3 up are welcome, provided they are sitting next to an adult.
We have children’s and infants’ lifejackets.
Size of passengers is limited by the size of our lifejackets. If you can’t wear a lifejacket, then we can’t take you.
Maximum size is chest 57″ (145cm) and waist 50″ (127cm)
We do our best to seat our guests in the most comfortable way but there are times with a full boat when it may be a bit squashed depending on the sizes and ages of the passengers. It’ll still be a memorable trip but if anyone is not happy with their seat please let us know at the time.
On all our tariffs, children are those aged under 12 years.
We take children from age 3 up, provided they are sitting alongside an adult.
Risk assessments have been carried out on everything we do. Comprehensive safety equipment is carried on the vessel, including liferafts, lifejackets and firefighting equipment, in accordance with Maritime and Coastguard Authority regulations. A full safety briefing is conducted at the commencement of each trip. Members of the crew are fully trained in first aid and safety procedures. The vessel has state-of-the-art navigation equipment and is in constant radio contact with the Coastguard. We are fully insured for passenger liability.
The inflatable part of the vessel has seven separate air compartments making it virtually unsinkable.
No-one who has travelled on our RIBs has been seasick. Seasickness is induced by rolling motion. Our boats don’t roll because of the buoyancy in their tubes. They do, however, pitch up and down as they go into any waves, but this doesn’t make you seasick.
Our RIBs are fast, open boats.
We provide lifejackets and, when necessary, waterproof coats. Even on a summer’s day it’s often chilly on the sea and we recommend you wear something warm.
Ladies – For your own safety please do not wear high heels, which may also damage the deck.
In the event that weather conditions on the route are likely to make the passage dangerous or unreasonably uncomfortable we may have to cancel the trip. We will normally notify you on your mobile with as much notice as possible. In such cases, you will be offered a full refund or an alternative booking.
Of course. Provided you let us know by e-mailing us at least 48 hours before, we’ll try to you fix up with a suitable alternative trip without any extra charge. After that we charge a change fee as we are unlikely to be able to re-sell your seats. For full details see our Conditions of Carriage.
No problem. You can cancel your booking by e-mailing us any time up to 48 hours before your scheduled departure. After this we’re afraid we’ll have to charge you because there’s little chance of us re-selling the space. For full details see our Conditions of Carriage.
Sorry, but, no refund will be made to passengers who do not present themselves at the departure point in time to board the trip they have booked.
No – the boat runs on petrol!
We don’t allow vaping or e-cigarettes.
We believe that excessive drinking of alcohol and the sea don’t mix.
On our scheduled trips we do not allow the consumption of alcohol.
On private charters it’s a bit more relaxed, but we don’t encourage booze cruises.
The Captain may refuse boarding to anyone he believes may put himself, other passsengers or the vessel at risk due to excessive consumption of alcohol.
If you damage the boat or its equipment, we will charge for repair and replacement as well of loss of use of the equipment.
We will also charge for unauthorised discharge of lifejackets.
There’s always a possibility that a trip you’ve booked will have to be cancelled for weather or technical reasons. In these cases our liability is limited to refunding you the cost of your ticket. We cannot be held responsible for other consequences of such delay or cancellation and recommend you have adequate travel insurance.
If you’re lucky enough to have a gift voucher all you have to do is choose your trip on the booking section and use the code number when booking.
All our vouchers have a validity date printed on them. Except in exceptional circumstances we will not honour vouchers beyond the validity date.
We reserve the right to set a minimum of 6 passengers on certain cruises at our discretion.
No
We have no room for pets but will happily arrange for a guide dog to accompany you if necessary.
We can accommodate passengers with moderate disability, provided they are able to embark and disembark.
Access to the quays is by a gently sloping ramp.
We regret we have no facilities for wheelchairs.
No.
A RIB is a rigid-hulled inflatable boat. A RIB has a rigid hull which gives it strength and stability, combined with an inflatable collar which makes it safe and virtually unsinkable as well as limiting roll.
The first RIB was conceived, designed, and built at Atlantic College in Wales, known for its outdoor pursuits curriculum. It has since become the foremost type of vessel for inshore rescue, being used extensively by our own RNLI and throughout the world.